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Customer service is a large field that extends to every industry. Customer service representatives often act as the frontline between the company and the customer, providing information on a company’s products and services and providing solutions to customer problems. Employment of customer service representatives is expected to grow 5% from 2016 to 2026. There are many opportunities in this field and candidates with experience using computer software applications and possess good customer-service skills will have the best outcome when applying. With enough customer service experience, representatives may advance to supervisory roles.
Customer service representatives provide information about a company’s products and services and interact with the customer to handle complaints and process orders.
Many customer service representatives spend most of their time interacting with the client. Customer service jobs may vary depending on the industry and position that they hold. For customer service representatives in retail, they may be standing throughout most of their shift and may be required to do some moderate lifting. Other customer service representatives may be sitting in front of a computer screen and handling customer correspondence over the phone or through email. Most of the time they will work in an office setting, but some work remote. Customer service schedules may also vary widely. Many companies may require that representatives work different morning, afternoon and evening shifts.
The median hourly wage for customer service representatives is around $15.81 an hour. The lowest 10% earned less than $10.27 in 2017 and the highest 10% earned more than $26.12.
Customer service representatives must have excellent communication and customer-service skills. Representatives should be able to listen to customers and address their needs in order to solve a customer’s problem. This helps contribute to customer loyalty and retention.
You can search for a customer service job listing through websites like CareerBuilder, Monster, Indeed, SimplyHired, and JobsInEachState.com. You can also do a general web search for your area for customer service jobs or even apply to the store in person and ask for an application, although some stores require that you fill out their application online.
ResponsibilitiesRespond to customer phone inquiries regarding web support for client related issuesUse internal knowledge base to reach a resolutionDocument customer issues and disposition ... Additional Details
We are seeking a few Customer Service Representatives who are career minded and have unmatched people skills. This entry level position has the opportunity to grow into management within 10-12 month ... Additional Details
Customer service agents may be inbound, outbound or a combination of both. * Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money ... Additional Details
Pay Range: $15 - $17 Temp to hire Provides support to Customer Service Coordinator, Senior Customer Service Specialist and Customer Service Manager with email inbox management, inquires, quotations ... Additional Details
Customer Service Rep SmartTalent is seeking an experienced Customer Service Rep to work in Redmond. You should have a minimum of 3 years of customer support experience via phone. Have questions? Chat ... Additional Details
We are seeking an Entry Level Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information with their existing accounts and new ... Additional Details
The management team at Reign and Lively, is looking to fill full time customer service based positions. Individuals who have sales experience are also recommended to apply. Reign and Lively, is a ... Additional Details
The role of a customer service representative is to simply educate these members who request information about the benefits that are available to them through their union affiliation. What we desire ... Additional Details
The Customer Service Rep will contribute to Accell success by demonstrating the ability to perform day-to-day responsibility with limited direction and great follow through. They will be able to not ... Additional Details
Our company is seeking a dynamic Customer Service Specialist at our fast-growing, Seattle Business Magazine award winning top workplace in Redmond. This position has a high degree of emphasis on ... Additional Details
We're looking for a confident and eager Customer Service Representative to work at the company headquarters, and provide stellar customer service for members. As the CSR, you'll take incoming phone ... Additional Details
Customer Service Representative Job Summary: Duke's Drivers & Logistics is seeking administrative professionals for a long-term position in Oakland, CA. This customer service role offers an ... Additional Details
The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process ... Additional Details
We are seeking a skilled and experienced 'first line' customer service representative. The role also involves providing administrative support to the sales team, commonly assisting in defined tasks ... Additional Details
Description Loyalty specialist, inbound calls In most places, customer service is just an entry-level job. At Nordia, it's the beginning of a career. When we hire you, we want you to stay. We want ... Additional Details
If you have previous Customer Service, Cashier, Sales or Hospitality experience and are Bilingual (English + Spanish), we want to talk to you! Quick Description of the Part Time Role: * Competitive ... Additional Details
We are looking for a Customer Service Dispatcher to handle coordination of Delivery Truck Drivers and their routes for this national depot of transportation services. Apply Today! Apply Now for ... Additional Details
Customer Service Representative (Import/Export) Coordinate and manage all functions in regards to customer service, daily workflow, communication, billing and documentation for assigned accounts. Additional Details
The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt ... Additional Details
Bilingual Customer Service Representative On behalf of our client, Procom is actively seeking a Customer Service Representative. Bilingual Customer Service Representative Job Details * Responds to ... Additional Details
We are looking for a Customer Service Associate to present our main client. Your main responsibilities for this role are but not limited to: * Friendly demeanor, easy to approach, energetic * Like to ... Additional Details
Customer Service Representative HOURS: Monday thru Friday 8:00am to 5:00pm LOCATION: Tigard, OR SALARY: $14/hour - DOE JOB DESCRIPTION: Our client, a growing financial services organization that ... Additional Details
Apply customer focused sales techniques to determine customer needs and offer additional options and/or services to enhance their rental experience. * Prepare rental and return documents accurately ... Additional Details
We are seeking a Customer Service - Sales to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities Additional Details
Customer Service, Sales & Management Openings * Do you enjoy being out and about vs. in a cubical? * Do you have Great People Skills and want an EXCITING NEW CAREER? * Are you tired of talking on the ... Additional Details