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Customer service is a large field that extends to every industry. Customer service representatives often act as the frontline between the company and the customer, providing information on a company’s products and services and providing solutions to customer problems. Employment of customer service representatives is expected to grow 5% from 2016 to 2026. There are many opportunities in this field and candidates with experience using computer software applications and possess good customer-service skills will have the best outcome when applying. With enough customer service experience, representatives may advance to supervisory roles.
Customer service representatives provide information about a company’s products and services and interact with the customer to handle complaints and process orders.
Many customer service representatives spend most of their time interacting with the client. Customer service jobs may vary depending on the industry and position that they hold. For customer service representatives in retail, they may be standing throughout most of their shift and may be required to do some moderate lifting. Other customer service representatives may be sitting in front of a computer screen and handling customer correspondence over the phone or through email. Most of the time they will work in an office setting, but some work remote. Customer service schedules may also vary widely. Many companies may require that representatives work different morning, afternoon and evening shifts.
The median hourly wage for customer service representatives is around $15.81 an hour. The lowest 10% earned less than $10.27 in 2017 and the highest 10% earned more than $26.12.
Customer service representatives must have excellent communication and customer-service skills. Representatives should be able to listen to customers and address their needs in order to solve a customer’s problem. This helps contribute to customer loyalty and retention.
You can search for a customer service job listing through websites like CareerBuilder, Monster, Indeed, SimplyHired, and JobsInEachState.com. You can also do a general web search for your area for customer service jobs or even apply to the store in person and ask for an application, although some stores require that you fill out their application online.
The mattress sales professional will manage all operational aspects of the store which includes sales, front-end operations, customer service, merchandising and inventory. In conjunction with the ... Additional Details
Our On-Line Customer Service Rep 1 are responsible for responding to routine and complex customer inquiries regarding consumer products and services: * Quickly answer customer inquiries in a friendly ... Additional Details
Customer Service Representative (Industrial Distribution, Inside Sales) Location: Portland, OR, US, 97210 Company: 1100-Applied Industrial Technologies Customer service professionals-don't pass up ... Additional Details
About the Role The Customer Service Rep 2 is responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Additional Details
Perform other general clerical duties Qualifications: * 3 years of customs brokerage customer service experience; * Knowledge of CBSA compliance regulations, import documentation requirements, and ... Additional Details
The Customer Service Representative is responsible for screening all non-insured patients for public health coverage eligibility and ensuring that customers newly assigned or wishing to obtain care ... Additional Details
Red Mountain Weight Loss is seeking a polished, well spoken, outgoing, and friendly Customer Service Representative to join our busy team in North Scottsdale. Come join Arizona's #1 Weight Loss ... Additional Details
Offer customer support * Offer a first-class customer experience * Have fun and love what you do ... InfoCision raises more money over the phone for nonprofits than any other tele services company in ... Additional Details
Offer a first-class customer experience * Have fun and love what you do! Call today for an ... InfoCision raises more money over the phone for nonprofits than any other tele services company in ... Additional Details
Customer Service Representative We are the leading Event Promotions Firm in the area. Our focus on customer service is unparalleled! Our goals are simple; every consumer must benefit from our ... Additional Details
CUSTOMER SERVICE $15-$16.50 If you like working with people, are outgoing, have a strong sense of urgency, good with detail & want a solid future-WE HAVE THE JOB for YOU! Be trained to interview ... Additional Details
Job Title Customer Service/Inside Sales Representative Reports To Customer Service Supervisor Summary of Position The Customer Service Representative is responsible for providing customer service and ... Additional Details
Considers customer service the highest priority and is proactive about ways to delight customers * Ability to perform effectively across a range of levels from hands-on daily tasks to planning for ... Additional Details
We offer Customer Service Representatives: Â· PAID TRAINING! You can be successful even without experience Â· Opportunities to advance within Â· Hourly, overtime, and tremendous bonus opportunities ... Additional Details
Heating & Air Conditioning company is seeking assertive, energetic, enthusiastic, FULL-TIME Customer Service Representative. Job duties to include: * Answers HIGH volume incoming phone calls. Additional Details
ENTRY LEVEL REPRESENTATIVES CUSTOMER SERVICE ASSOCIATES! Instep Management Training Program. * Paid Training * Competitive Commissions + Bonus' * Entry Level * Training Manager * Assistant Manager Additional Details
Supreme is currently looking for an entry level individual with a customer service background for their full time Customer Service Representative position. For this position, our client has found ... Additional Details
Provide exceptional customer service through demonstrating product knowledge. * Effectively communicate with our customers across several channels - phone, email, chat, and social media * Promote the ... Additional Details
Entry Level Sales & Customer Service Representative Responsibilities of the Entry Level Sales & Customer Service Associate: * Proactively communicate face-to-face with customers at in-field campaigns ... Additional Details
You will receive inbound calls and provide exceptional customer service to our customers. This includes responding to inquiries from our customers regarding a purchases such as a magazine ... Additional Details
You will work with other Customer Service Representatives and various energy product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to ... Additional Details
XFINITY'S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing ... Additional Details
Present and sell company products and services to new customers * Manage training program * Represent leading brands in home entertainment * Provide spectacular customer service * Offer new customer ... Additional Details
The Customer Support Specialist is responsible for answering inbound phone requests from internal and external customers about customer service related issues. The incumbent works in a call center ... Additional Details
Bilingual Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Additional Details