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Customer service is a large field that extends to every industry. Customer service representatives often act as the frontline between the company and the customer, providing information on a company’s products and services and providing solutions to customer problems. Employment of customer service representatives is expected to grow 5% from 2016 to 2026. There are many opportunities in this field and candidates with experience using computer software applications and possess good customer-service skills will have the best outcome when applying. With enough customer service experience, representatives may advance to supervisory roles.
Customer service representatives provide information about a company’s products and services and interact with the customer to handle complaints and process orders.
Many customer service representatives spend most of their time interacting with the client. Customer service jobs may vary depending on the industry and position that they hold. For customer service representatives in retail, they may be standing throughout most of their shift and may be required to do some moderate lifting. Other customer service representatives may be sitting in front of a computer screen and handling customer correspondence over the phone or through email. Most of the time they will work in an office setting, but some work remote. Customer service schedules may also vary widely. Many companies may require that representatives work different morning, afternoon and evening shifts.
The median hourly wage for customer service representatives is around $15.81 an hour. The lowest 10% earned less than $10.27 in 2017 and the highest 10% earned more than $26.12.
Customer service representatives must have excellent communication and customer-service skills. Representatives should be able to listen to customers and address their needs in order to solve a customer’s problem. This helps contribute to customer loyalty and retention.
You can search for a customer service job listing through websites like CareerBuilder, Monster, Indeed, SimplyHired, and JobsInEachState.com. You can also do a general web search for your area for customer service jobs or even apply to the store in person and ask for an application, although some stores require that you fill out their application online.
Provide excellent customer service at all times * Follow up to customer inquiries by taking specific action in a timely manner * Troubleshoot equipment and system problems * Problem solve to help ... Additional Details
Customer Service Representative FULL-TIME $20.50/hr The Customer Service Representative is responsible for being the first point of contact for our various Public Warehousing customers. The Customer ... Additional Details
Job description SYKES Boise is Now Hiring Customer Service Chat Agents! The Position: Web/Online Chat Support Representative for a popular phone carrier. You'll shine in this role utilizing your We ... Additional Details
Experience Requirements Customer service experience or proven competency performing Senior Policy Service Advocate essential job function and special skills. Special Skill Requirement Customer ... Additional Details
CUSTOMER SERVICE / SALES CORRESPONDENT (Portland, OR) â€¢ Provide technical assistance to customers in a specific group of accounts. â€¢ Process customer inquiries via phone, email or fax. â€¢ ... Additional Details
Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience2+ years sales/customer service experience with a proven track record of exceeding sales quotas2+ years ... Additional Details
Phone customer service (once 90% fluent with Collection) * Other duties as assigned What we offer: We value teamwork and a supportive learning environment. We offer a collaborative open office in ... Additional Details
The Bilingual Census Survey Specialists (Customer Service Representative / CSR) working on the CQA (Census Questionnaire Assistance) program will assist the public by researching and responding to ... Additional Details
The ability to anticipate customer needs and implement solid service solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives. There are ... Additional Details
Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that's through inbound calls, emails and/or chats. We ... Additional Details
A garden and home store in Woodinville is looking for Customer Service Associates tohelp during their busy period! This retail store specializesin selling a variety of plants and garden items and has ... Additional Details
Customer Service Representative Join the Nation's #1 Outdoor Remodeler as awarded by Qualified Remodeler for the past 4 years! Experience our amazing culture where we encourage personal development ... Additional Details
A local and well-established construction supply company is looking to add a Customer Service Representative to their Redmond team! They manufacture and distribute all sorts of products that go into ... Additional Details
Essential Functions: â€¢ Take ownership for all complicated and time sensitive customer service issues. Ensure all exchanges are completed to customer's satisfaction. Utilize future exchange report ... Additional Details
What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ... Additional Details
Providing a high-level of customer service. Documenting details of all calls and customer interactions. Managing through multiple systems, programs, and screens simultaneously. Successful Independent ... Additional Details
The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource ... Additional Details
Matches products and services to customer needs * Understands how products can solve customer problems Verbal skills and Written Communication * Makes a positive first impression * Communicates in a ... Additional Details
Customer Service Representative FULL-TIME $20/hr The CSR provides timely and accurate information to incoming customer order status and product knowledge requests. Duties include processing customer ... Additional Details
As a Wholesale Customer Service, you will be responsible for delivering exceptional customer service and sales experience. Responsibilities * Deliver exceptional customer service and sales support ... Additional Details
BA/BS preferred or equivalent experience Experience: 1+ year of customer service in a call center setting, hospitality, or retail management Technologically proficient Bilingual- Spanish and German ... Additional Details
The CSR will be responding to approximately 50 customer phone calls and about 20 customer emails per day. The calls and emails will vary in nature from product inquires, pricing requests, order ... Additional Details
Local reputable company seeking a Customer Service Agent to join their team! Duties include: * Answer a high volume of phone calls throughout the day * Provide excellent customer service over the ... Additional Details
NOW HIRING - Customer Service Representative in Portland - APPLY TODAY! Continuum Global Solutions is a leading customer care provider for companies worldwide. Our customers rely on our peoples ... Additional Details
A medical organization is looking to add quality customer service agents to their team! Job Description: - handled all inbound calls - schedule patient appointments - take initial notes to pass along ... Additional Details