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Customer service is a large field that extends to every industry. Customer service representatives often act as the frontline between the company and the customer, providing information on a company’s products and services and providing solutions to customer problems. Employment of customer service representatives is expected to grow 5% from 2016 to 2026. There are many opportunities in this field and candidates with experience using computer software applications and possess good customer-service skills will have the best outcome when applying. With enough customer service experience, representatives may advance to supervisory roles.
Customer service representatives provide information about a company’s products and services and interact with the customer to handle complaints and process orders.
Many customer service representatives spend most of their time interacting with the client. Customer service jobs may vary depending on the industry and position that they hold. For customer service representatives in retail, they may be standing throughout most of their shift and may be required to do some moderate lifting. Other customer service representatives may be sitting in front of a computer screen and handling customer correspondence over the phone or through email. Most of the time they will work in an office setting, but some work remote. Customer service schedules may also vary widely. Many companies may require that representatives work different morning, afternoon and evening shifts.
The median hourly wage for customer service representatives is around $15.81 an hour. The lowest 10% earned less than $10.27 in 2017 and the highest 10% earned more than $26.12.
Customer service representatives must have excellent communication and customer-service skills. Representatives should be able to listen to customers and address their needs in order to solve a customer’s problem. This helps contribute to customer loyalty and retention.
You can search for a customer service job listing through websites like CareerBuilder, Monster, Indeed, SimplyHired, and JobsInEachState.com. You can also do a general web search for your area for customer service jobs or even apply to the store in person and ask for an application, although some stores require that you fill out their application online.
What you'll do As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our ... Additional Details
Providing a high-level of customer service. Documenting details of all calls and customer interactions. Managing through multiple systems, programs, and screens simultaneously. Successful Independent ... Additional Details
Experience Requirements Customer service experience or proven competency performing Senior Policy Service Advocate essential job function and special skills. Special Skill Requirement Customer ... Additional Details
High school diploma or equivalent. 2+ years of customer service experience, preferably in a healthcare call center environment. Experience with Microsoft office applications and data entry systems Additional Details
Provide excellent customer service at all times * Follow up to customer inquiries by taking specific action in a timely manner * Troubleshoot equipment and system problems * Problem solve to help ... Additional Details
We are seeking an outbound Customer Service Representative to join our team! Responsibilities: * Making outbound calls to members and having the members complete a survey * Act as the primary point ... Additional Details
As a dedicated Insurance Sales Agent, you will apply your customer service experience to help your clients prepare for the future. We are looking for applicants who have strong customer service ... Additional Details
CLIENT SERVICE ASSOCIATE - CUSTOMER SERVICE IS YOUR PASSION! As our Client Services Associate, your primary mission will be to perform a variety of general administrative and client service related ... Additional Details
Our mission is to create products we love and take care of our customers. We value our team, making ... The service manager is responsible for running all operational aspects of the Trek Certified ... Additional Details
Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are ... Additional Details
Maintain the desire to please clients and provide excellent customer service * The position requires critical thinking skills and the ability to generate resolutions to daily challenges and ... Additional Details
Customer Service Representative Location: Baton Rouge - 70816 Pay: $15-$16/hr Hrs: Must be available to work any 8 hr shift from 7a-7p Start date: 2/24 Terms: 6 months contract to hire Summary: The ... Additional Details
They are committed to safety, customer service and have genuine, caring attitudes for children. We are your friends, family, and neighbors! We are proud to offer: * $16.00-$20.86/HR! * $2,500 Sign on ... Additional Details
: We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of ... Additional Details
The Bilingual Census Survey Specialists (Customer Service Representative / CSR) working on the CQA (Census Questionnaire Assistance) program will assist the public by researching and responding to ... Additional Details
Customer Service Representative FULL-TIME $14/hr Duties include receiving requests and quotes, input orders, changes, adjustments, and cancellations using Retalix and AS400 to confirm stock status Additional Details
They are committed to safety, customer service and have experience in heavy equipment repair. Why pick First Student? Glad You Asked! * Starting at $26/HR! Based on experience and qualifications ... Additional Details
We feel customer service, sales, phone or financial services experience will prepare you for this role * Banking, insurance, or financial experience is an excellent addition to your experience * We ... Additional Details
Earn up to $32/HR by providing a safe and reliable transportation service to children. Set your own schedule and Be Your Own Boss. Work during Safe Hours and feel comfortable. Support your community ... Additional Details
Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other ... Additional Details
Customer Service Advocate in a Cincinnati Call Center - Making impressions...protecting families Gerber Life Insurance pays a base salary and monthly incentive. Paid training too!!! Do you like to ... Additional Details
Pacific Northwest leader in home medical supplies As a Medical Customer Service Coordinator,you will be working directly with hospitals and other medical providers to arrangefor the discharge of ... Additional Details
Kelly Services is seeking Customer Service Professionals for Collector positions with our global HR management client in Minneapolis, MN. These are 3+ month temporary positions paying $19.28/hr Additional Details
... customer service experience including demonstration of customer service skill set - Ability to handle multiple priorities - Possess excellent communication skills, including phone, written and verbal ... Additional Details
NOW HIRING - Customer Service Representative in Portland - APPLY TODAY! Continuum Global Solutions is a leading customer care provider for companies worldwide. Our customers rely on our peoples ... Additional Details