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Customer service is a large field that extends to every industry. Customer service representatives often act as the frontline between the company and the customer, providing information on a company’s products and services and providing solutions to customer problems. Employment of customer service representatives is expected to grow 5% from 2016 to 2026. There are many opportunities in this field and candidates with experience using computer software applications and possess good customer-service skills will have the best outcome when applying. With enough customer service experience, representatives may advance to supervisory roles.
Customer service representatives provide information about a company’s products and services and interact with the customer to handle complaints and process orders.
Many customer service representatives spend most of their time interacting with the client. Customer service jobs may vary depending on the industry and position that they hold. For customer service representatives in retail, they may be standing throughout most of their shift and may be required to do some moderate lifting. Other customer service representatives may be sitting in front of a computer screen and handling customer correspondence over the phone or through email. Most of the time they will work in an office setting, but some work remote. Customer service schedules may also vary widely. Many companies may require that representatives work different morning, afternoon and evening shifts.
The median hourly wage for customer service representatives is around $15.81 an hour. The lowest 10% earned less than $10.27 in 2017 and the highest 10% earned more than $26.12.
Customer service representatives must have excellent communication and customer-service skills. Representatives should be able to listen to customers and address their needs in order to solve a customer’s problem. This helps contribute to customer loyalty and retention.
You can search for a customer service job listing through websites like CareerBuilder, Monster, Indeed, SimplyHired, and JobsInEachState.com. You can also do a general web search for your area for customer service jobs or even apply to the store in person and ask for an application, although some stores require that you fill out their application online.
At A Glance * Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer ... Additional Details
High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on ... Additional Details
ooking for a high energy Bilingual Insurance Customer Services Sales Rep Must be a very motivated problem solver to join our team! This position will help us to maximize positive customer experience ... Additional Details
Customer Service Consultant At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time ... Additional Details
High school diploma or equivalent. 3+ years of combined call center and customer service experience preferably in a healthcare or insurance environment. 1+ years of managed care experience preferred Additional Details
Identify trends related to member and/or provider inquiries that may lead to policy or process improvements that support excellent customer service and impact quality and performance standards * Work ... Additional Details
Immediately hiring for Customer Service Representatives in Lacey, WA Continuum Global Solutions is a leading customer care provider. Our clients are brand name Fortune 500 companies across multiple ... Additional Details
We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission ... Additional Details
A Consumer Service Technical Support Representative you will be assisting consumers with a variety of calls: * Providing online connection support for the Nintendo gaming systems. * Assisting ... Additional Details
Ifyou have at least one year of experience in customer service and have strongcomputer skills, we have a great opportunity for you! AnAmerican made apparel company is seeking full-time Customer ... Additional Details
The Customer Service Representative (CSR) position has direct impact on the customer's satisfaction and experience with our company, products, and services. This role is responsible for providing ... Additional Details
Administrative opportunity to work as a Medical Customer Service Representative with ahealthcare company in Beaverton! An integrative healthcare company inBeaverton is looking bring on a new Medical ... Additional Details
Overall 2+ years of experience in customer service, order management and contract management preferably in a small startup environment. * Experience with Salesforce.com, QAD systems a must Additional Details
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ... Additional Details
Customer Service Representative FULL-TIME $14/hr Duties include receiving requests and quotes, input orders, changes, adjustments, and cancellations. Using Retalix and AS400 to confirm stock status Additional Details
As a Customer Service Representative in a call center environment, you will take ownership for each customer interaction while educating and counseling policyholders on making the right decisions. At ... Additional Details
The Best Buy Customer Service Specialist provides fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity ... Additional Details
S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for ... Additional Details
Express Employment Professionals is looking for full-time, and part-time Customer Service Representatives. This is a permanent position. Location is Slc., Utah. Shifts vary starting at 5am. Pay is ... Additional Details
JOB SUMMARY Manage transactions related to the support of field service technician work while on the customer premise. Assist with dynamic job assignment, technician tracking, and job rescheduling Additional Details
Hiring Seasonal Customer Service and Tech Support North Austin, TX We are looking for individuals The Customer Service and Tech Support seasonal positions are for two to three months, with a variety ... Additional Details
The Customer Service Representative works in the Dispatch Center to ensure timely delivery, while assisting construction contractors with ordering quality concrete and building materials. The ... Additional Details
We are looking for enthusiastic Member Services Representatives to provide the best inbound and outbound sales and customer service! Successful individuals for this role will have a clear speaking ... Additional Details
Position could extend into a CSR role once complete with possible temp to hire option. Responsibilities: You will manage a portfolio of Equipment Finance contracts, handle inbound and outbound ... Additional Details
As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of ... Additional Details