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Customer service is a large field that extends to every industry. Customer service representatives often act as the frontline between the company and the customer, providing information on a company’s products and services and providing solutions to customer problems. Employment of customer service representatives is expected to grow 5% from 2016 to 2026. There are many opportunities in this field and candidates with experience using computer software applications and possess good customer-service skills will have the best outcome when applying. With enough customer service experience, representatives may advance to supervisory roles.
Customer service representatives provide information about a company’s products and services and interact with the customer to handle complaints and process orders.
Many customer service representatives spend most of their time interacting with the client. Customer service jobs may vary depending on the industry and position that they hold. For customer service representatives in retail, they may be standing throughout most of their shift and may be required to do some moderate lifting. Other customer service representatives may be sitting in front of a computer screen and handling customer correspondence over the phone or through email. Most of the time they will work in an office setting, but some work remote. Customer service schedules may also vary widely. Many companies may require that representatives work different morning, afternoon and evening shifts.
The median hourly wage for customer service representatives is around $15.81 an hour. The lowest 10% earned less than $10.27 in 2017 and the highest 10% earned more than $26.12.
Customer service representatives must have excellent communication and customer-service skills. Representatives should be able to listen to customers and address their needs in order to solve a customer’s problem. This helps contribute to customer loyalty and retention.
You can search for a customer service job listing through websites like CareerBuilder, Monster, Indeed, SimplyHired, and JobsInEachState.com. You can also do a general web search for your area for customer service jobs or even apply to the store in person and ask for an application, although some stores require that you fill out their application online.
Farmers Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will ... Additional Details
Do you have exceptional customer service skills? Are you able to multitask and work independently as well as within a team? If so, we want to meet you! A DAY IN THE LIFE * You are the primary contact ... Additional Details
Job Description CUSTOMER SERVICE / ACCOUNTS RECEIVABLE SPECIALIST About the Company * Our client is one of the largest retail and distribution suppliers and have recently opened a modern and brand ... Additional Details
Customer Service Representative / Bilingual CSR (New York County) - Cantonese and Mandarin. Anticipated classes upcoming for Haitian Creole, Spanish, and Russian Candidates Do you have previous ... Additional Details
We are looking for 5 new candidates that want to start a new career opportunity in Customer Service. And we have seen candidates excel with previous General Labor/Construction/Military/Security ... Additional Details
At the same time, we are in the business of sales, marketing and customer service. If you don't like to have FUN while you work, then this is not the company for you. No experience is necessary Additional Details
Looking for the Best of the Best in Customer Service! We successfully represent large national and local organizations! We have experienced monumental success and need to expand our team to meet our ... Additional Details
Customer Service and Sales Associate #EntryLevel If you are goal-oriented and have an entrepreneurial mindset then we want you to join our sales team and contribute to our company's growth! We are ... Additional Details
The CSR's main responsibility will be to research and resolve customer questions using a variety of software tools, while also creating a personalized customer experience. We are seeking bright ... Additional Details
A knowledgeable job-seeker with experience in call centers is needed for a Customer Service Representative position in Glendale, AZ! As the Call Center Agent, you will primarily be responsible for ... Additional Details
Our company is looking for a fun and friendly customer service representative to provide information and interact with the public at local events. The best CSRs are genuinely excited to interact with ... Additional Details
Interacts with customers by phone as a Customer Service Representative Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good ... Additional Details
Customer Service Sales Representative CSR Looking for career-focused individuals with a competitive spirit and passion for customer relationships. As a member of our team, your mission is to offer ... Additional Details
We are seeking a Bilingual (Spanish) Customer Service Specialist to join our team! You will be responsible for helping customers by providing for providing front line, direct contact with clients and ... Additional Details
Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. We have brand new programs and a fast track to advancement. Do you love helping others, are you looking ... Additional Details
Good customer service skills or prior experience * Strong attention to detail with time management and decision-making skills but also described as someone with high energy and driven to be the best Additional Details
Customer Focused * Teamwork and Collaboration * Integrity * Innovation * Respect * Resilience * Ownership As the premier packaging and service provider, known for innovation, operational excellence ... Additional Details
We are seeking a Customer Service Representative to join the best Medical Transportation Company in NY!! You will be responsible for helping customers by providing information to them on the phone Additional Details
You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: * Handle customer inquiries and complaints * Provide ... Additional Details
Altig Orlovic is currently looking for SHARP candidates, with fresh ideas to fill open Customer Service positions in Tukwila, WA! In the interest of community wellness, our company has adjusted our ... Additional Details
We are seeking a CSR Call Center to join our clients team on a short term project. You will be responsible for helping customers with their questions and concerns. Responsibilities: * Handle customer ... Additional Details
Strong customer service and customer engagement skills * Basic computer skills * Friendly personality * Detail oriented * Sales experience is a huge plus as well, as you will be consulting potential ... Additional Details
General Labor / Military Experience / Customer Service / Retail / Hospitality / Restaurant Experience wanted! FULL TIME: Flexible Schedule M-F & Some Weekends may be Required PART TIME: At least 3-4 ... Additional Details
We have become a top-ranked customer support team for start-ups and e-commerce brands and we are looking to add top-ranked customer service professionals to our growing team. We offer paid training ... Additional Details
People that have a passion for providing above and beyond customer service experiences * Possess a HS diploma or GED * Ability to pass a criminal background check and drug screen * Ability to work a ... Additional Details